My Sway/Alive handset is displaying "- - - -"
What does this mean?
When the handset simply displays "- - - -", it could indicate a connection issue.
Resolving the Issue
Please proceed with a hard reset of the desk, here are the steps:
- Unplug all the cables from the control box (under the desk).
- Unplug the main power cable from the power outlet.
- Wait for 30 seconds.
- Reconnect all the cables to the control box.
- Reconnect the main power cord to the outlet.
- If your display is showing a flashing "0" or "E61", it is normal, please proceed to the next step.
- Once your handset is active, bring the desk to its lowest height (22.9"/23")
The desk has now been reset and the motors have also been calibrated.
Should this not resolve the issue, please contact us at email@example.com for further assistance.