My handset is displaying "ER1" and I can no longer adjust the height of my desk
Resolving the Issue
A simple hard reset is needed.
- Unplug the frame’s power cord from the wall outlet.
- Unplug all cables from the control box underneath the desk.
- Wait 30 seconds.
- Plug the control box back in.
- Plug the cord back into the wall.
Once the reset is done, lower the desk to its lowest point and leave it there for approximately 5 seconds to allow for a recalibration.
Should this not resolve the issue, please contact us at firstname.lastname@example.org for further assistance.