My handset is displaying "ER1" and I can no longer adjust the height of my desk

Resolving the Issue

A simple hard reset is needed.

  1. Unplug the frame’s power cord from the wall outlet.
  2. Unplug all cables from the control box underneath the desk.
  3. Wait 30 seconds.
  4. Plug the control box back in.
  5. Plug the cord back into the wall.

Once the reset is done, lower the desk to its lowest point and leave it there for approximately 5 seconds to allow for a recalibration.

Should this not resolve the issue, please contact us at for further assistance.

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