My desk is not lowering past 25.2

Why is my desk not going lower than 25.2?

This normally occurs when a height limit has been set, either purposefully or by accident. 

Resolving the Issue

  1. Adjust the desk to the current height limit (25.2) by using the up/down arrows.
  2. To remove a height limit when lowering the desk: press and hold both “1” and “2” at the same time for 5 seconds or until you hear a “beep”.
    To remove a height limit when raising the desk: press and hold both “3” and “4” at the same time for 5 seconds or until you hear a “beep”.

Your height limit should now be removed. If you ever experience this issue again, you can this troubleshooting method at p.28 of the installation guide.

If it didn't solve your issue, please try the alternative troubleshooting method below.

Alternative method

To remove the height limit, follow the steps outlined in this video on the handset:

  1. Keep your finger pressed on the number 4 for approximately 10 seconds until the letter “A” appears
  2. Press on the Up arrow until the letter “D” appears
  3. Press 4
  4. Hold down the bottom arrow to ensure the desk is at its lowest position
  5. Press 3
  6. Press 3 once more

Your height limit should now be removed.

Your issue is still not solved?

Try a factory reset:

  1. Unplug the desk from the wall power outlet.
  2. Unplug all the wires from the control box (located under the desk top).
  3. Wait 30 seconds.
  4. Plug back all the wires in the control box.
  5. Plug back the desk in the wall power outlet.

Once the 5 steps above have been completed, simply press and hold the down arrow until the desk hits the bottom and then keep holding the down arrow for 5 seconds. Now try to move your up & down.

If you have performed all the troubleshooting methods above and the issue persists, please email us at info@ergonofis.com for further assistance and make sure to include the following information:

  • Your order number
  • A video of the issue.

You can expect to hear back from us the next business day.

Still need help? Contact Us Contact Us