My Sway/Alive handset is flashing "0"

Why is my Sway/Alive handset flashing "0"?

Typically, this can occur if the desk suddenly lost power such as in a power outage or having been unplugged while in use. The 0 flashing means that the motors need to recalibrate. Make sure there's nothing under your desk and bring it at its lowest height using the down arrow. That should do the trick.

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